Refund policy
Applies to: bodynity.com | Markets: Netherlands, Belgium, Sweden, Norway | Last updated: May 2026
Company name: Bodynity Ltd
Company registration: 16196139
Registered address: 71–75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom
Customer service email: info@bodynity.com
Response time: Within 2 business days
Important: Please send returns only to the regional address for your country (listed below in Section 1), not to our registered office. Contact us before shipping to obtain your Return Authorisation number so we can match your parcel to your order on arrival.
1. How to Return an Item
Regional return addresses — use the address for your country. Do not send returns to our registered office in London.
Netherlands & Belgium
Herengracht 449A
1017 BR Amsterdam
Netherlands
Sweden
Drottninggatan 29
111 51 Stockholm
Sweden
Norway
Karl Johans gate 25
0159 Oslo
Norway
Before shipping, please contact us to receive a Return Authorisation (RA) number. This allows us to process your return quickly and match it to your order. The RA is for tracking purposes — the return address for your country is shown above and does not change.
Step 1 — Email info@bodynity.com with your order number and the reason for your return
Step 2 — We will respond within 2 business days with your Return Authorisation number
Step 3 — For damaged, defective, or incorrect items: we will include a prepaid return label in our response
Step 4 — Ship the item to the regional address for your country shown above, quoting your RA number on the parcel
Step 5 — Your refund will be processed within 14 days of us receiving the return or proof of return
2. Your Statutory Withdrawal Right (14 Days)
Consumers in the Netherlands, Belgium, and Sweden have a legal right to withdraw from a distance purchase within 14 calendar days of receiving their goods, without giving any reason. This right is granted by EU Consumer Rights Directive 2011/83/EU as implemented in national law.
Consumers in Norway have the same right under the Norwegian Right of Withdrawal Act (Angrerettloven).
To exercise this right, notify us at info@bodynity.com within 14 calendar days of receiving your order. You then have a further 14 calendar days to return the goods following the process in Section 1. We will refund the purchase price and the standard delivery cost you paid within 14 days of receiving the return or proof of return.
Return shipping for a change-of-mind withdrawal is at your cost, unless we failed to inform you of this in advance — in which case we bear the cost. The hygiene exemption in Section 5 applies.
You may use the form below if you wish, though it is not required — any clear written notice to us is sufficient.
MODEL WITHDRAWAL FORM
To: Bodynity Ltd — info@bodynity.com
I / we hereby give notice that I / we withdraw from my / our contract for the sale of the following goods:
Order number: ________________________________________________
Ordered on: _________________________ Received on: _________________________
Name of consumer(s): ________________________________________________
Address of consumer(s): ________________________________________________
Signature (paper submission only): ________________________________________________
Date: ________________________________________________
3. Our 30-Day Commercial Return Policy
In addition to your statutory withdrawal right above, we offer an extended 30-day return window for your peace of mind. If you are not happy with your order for any reason, you may request a return within 30 days of receiving your goods.
Conditions for the commercial 30-day return (does not apply to your 14-day statutory right above):
- Return request submitted within 30 days of receiving your order
- Item unused and in the same condition as received, in its original packaging
- Proof of purchase provided (order number)
To request a return, email info@bodynity.com with your order number. We will confirm and provide a Return Authorisation within 2 business days.
4. Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If you receive an item that is damaged, defective, incorrect, or significantly different from its description, contact us at info@bodynity.com as soon as possible.
Include in your message:
- Your order number
- A clear description of the issue
- Photos of the item and, where relevant, the packaging
We will offer one of the following remedies:
- A prepaid return label so you can return the goods at no cost to you
- A full replacement of the item
- A partial or full refund, depending on the nature of the defect
We will not ask you to return defective goods without providing a prepaid return label. We will not offer a discount or voucher in place of a refund when you have requested one.
5. Hygiene and Sealed Goods
Certain products cannot be returned once the hygiene seal has been broken after delivery, where re-sale would pose a genuine hygiene or health risk. This exemption applies only where:
- The product was sealed at the time of delivery, and
- The seal was broken by you after you received it
This exemption does not apply to:
- Products that arrived with the seal already broken or damaged
- Products that do not carry a hygiene seal
- Products returned because they are damaged, defective, or not as described
If you are unsure whether the exemption applies to your product, contact us before opening it.
6. Return Shipping Costs
| Return reason | Who pays return shipping | Original shipping refunded? |
|---|---|---|
| Change of mind / no longer wanted (within 14-day statutory right) | Customer | Yes — standard delivery cost refunded |
| Change of mind / no longer wanted (days 15–30, commercial policy) | Customer | No — product price only |
| Wrong product ordered by customer | Customer | No — product price only |
| Damaged in transit | Bodynity (prepaid label provided) | Yes |
| Defective / not working | Bodynity (prepaid label provided) | Yes |
| Wrong item sent | Bodynity (prepaid label provided) | Yes |
| Significantly not as described | Bodynity (prepaid label provided) | Yes |
We will never require you to pay return shipping for goods that are faulty, damaged, defective, or significantly not as described.
7. Refund Processing
- We will inspect the return and notify you of the outcome
- Approved refunds are processed within 14 days of receiving the returned goods or proof of return
- Refunds are issued to the original payment method used at checkout
- Bank and payment provider processing may take several additional business days
- We do not issue store credit or gift vouchers in place of a cash refund where a cash refund is legally owed
If more than 15 business days have passed since your refund was approved, please contact us at info@bodynity.com.
8. Legal Guarantee (2 Years)
All products sold through bodynity.com are covered by a minimum 2-year legal guarantee of conformity. For customers in the Netherlands, Belgium, and Sweden this is guaranteed under EU Consumer Sales Directive 2019/771/EU and its national implementations. For customers in Norway this is guaranteed under the Norwegian Sale of Goods Act (Kjøpsloven) and Consumer Purchase Act (Forbrukerkjøpsloven).
Products must match their description, be fit for their intended purpose, and meet reasonable quality expectations. If a defect appears within this period that was not caused by misuse or external damage, you may be entitled to repair, replacement, or a refund.
Defects appearing within the first 12 months of delivery are presumed to have existed at the time of delivery unless we can demonstrate otherwise.
9. Paid with Klarna
If you paid using Klarna and have an issue with your order, we recommend contacting us directly at info@bodynity.com first. Most issues are resolved significantly faster through direct contact, and we commit to responding within 2 business days.
You are always entitled to raise a dispute through the Klarna app if you prefer. If you do, please be aware that contacting us at the same time helps us respond to any information request from Klarna on your behalf more quickly.
10. Alternative Dispute Resolution
If you are a consumer in the Netherlands, Belgium, or Sweden and we cannot resolve your complaint directly, you have the right to submit a complaint to the EU Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr
Norwegian consumers may contact the Norwegian Consumer Authority (Forbrukertilsynet) at forbrukertilsynet.no or the Consumer Disputes Commission (Forbrukertvistutvalget).
We are not currently registered with a certified ADR body but commit to resolving all complaints amicably before any formal escalation.
This policy is drafted to satisfy: EU Consumer Rights Directive 2011/83/EU, EU Consumer Sales Directive 2019/771/EU, Norwegian Angrerettloven and Forbrukerkjøpsloven, Klarna Merchant Protection Program (Feb 2026), Shopify Payments Acceptable Use Policy, Dutch Civil Code Book 7, Belgian Code of Economic Law, and Swedish Distance Contracts Act. For consumers in the Netherlands, Belgium, Sweden, and Norway, the mandatory consumer protection laws of your country of residence prevail over any governing law clause in our Terms of Service.
